Frequently asked questions
Once your order is placed, we process it within 1-2 business days. From there, shipping times depend on your selected method. Standard shipping typically takes 5-7 business days, while express delivery arrives in 2-3 business days.
If you’re ordering internationally, please allow 7-14 business days. You’ll receive a tracking number once your order is on its way!
We want you to love your jewelry, and if you’re not completely satisfied, we’ve got you covered. You can return or exchange your item within 30 days of delivery, provided it’s in its original condition and packaging. However, personalized or custom-made pieces are final sale.
To start a return, please reach out to hello@navygems.com.
Yes! Our jewelry is designed for comfort and is made with hypoallergenic, nickel-free, and lead-free materials.
Whether you’re wearing sterling silver, gold-plated, or stainless steel pieces, you can feel confident knowing they are gentle on sensitive skin. If you have specific metal sensitivities, feel free to contact us—we’d be happy to recommend the best options for you!
To keep your piece looking beautiful, we recommend removing it before showering, swimming, or exercising. Avoid contact with perfumes, lotions, and harsh chemicals, as these can dull the finish over time. When you're not wearing it, store your jewelry in a cool, dry place. If it needs a little refresh, gently wipe it with a soft, dry cloth. With a little love, your jewelry will stay radiant for years to come.
Crystals absorb energy, so it's a good idea to cleanse and recharge them regularly. You can cleanse your crystal by placing it under moonlight overnight (a full moon is especially powerful), setting it on a selenite plate, or gently waving it through sage or palo santo smoke. To recharge, leave it in sunlight for a few hours — just note that some stones like amethyst can fade with prolonged sun exposure, so moonlight is always a safe choice. Trust your intuition — when your crystal feels dull or heavy, it's time for a refresh.
